Last updated: December 2024
1. Shipping Coverage
We currently provide shipping services across India with reliable courier partners to ensure safe and timely delivery of your orders.
- Pan-India Delivery: We deliver to all major cities and towns across India
- Rural Areas: Extended delivery to rural and remote locations
- No Hidden Charges: Transparent shipping costs displayed at checkout
- Secure Packaging: All items are carefully packaged to prevent damage
2. Delivery Zones & Timeline
Our delivery network covers different zones with varying delivery timelines:
Metro Cities
1-2 Business Days
Free shipping on orders ₹500+
Major Cities
2-4 Business Days
Free shipping on orders ₹750+
Other Areas
4-7 Business Days
Free shipping on orders ₹1000+
Order Processing Timeline
1
Order Placed
Your order is received and payment is confirmed
2
Processing (1-2 Business Days)
Order is prepared and packaged for shipment
3
Shipped
Your order is dispatched with tracking information
4
Out for Delivery
Your order is out for final delivery
5
Delivered
Order successfully delivered to your address
3. Shipping Charges
Our shipping charges are calculated based on the delivery location and order value:
- Free Shipping: Available on orders above minimum value (varies by location)
- Standard Shipping: ₹50-₹100 depending on location and weight
- Express Delivery: Additional charges for same-day or next-day delivery (where available)
- COD Charges: ₹25 additional for Cash on Delivery orders
4. Order Tracking
Stay updated with your order status through multiple channels:
- SMS Updates: Real-time SMS notifications for order status
- Email Tracking: Detailed email updates with tracking links
- Online Tracking: Track your order on our website or courier partner's site
- Customer Support: Call or chat for live tracking updates
5. Delivery Attempts
Our delivery process ensures maximum convenience:
- Multiple Attempts: Up to 3 delivery attempts at your address
- Flexible Timing: Morning and evening delivery slots available
- Safe Delivery: Contactless delivery options available
- Neighbour Delivery: Delivery to trusted neighbours with consent
6. Special Circumstances
We handle various delivery scenarios:
- Holidays: Delivery may be delayed during national holidays
- Weather Conditions: Natural calamities may affect delivery timelines
- Address Issues: Incorrect addresses may cause delivery delays
- Product Availability: Out-of-stock items may delay entire order
7. Contact Information
For shipping and delivery inquiries:
- Email: shipping@yourcompany.com
- Phone: +1 (555) 123-4567
- Live Chat: Available on our website
- WhatsApp: +91 98765 43210
Need Help? Our shipping team is available to assist with all your delivery needs.