Last updated: December 2024
1. Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair and transparent for all customers.
- 24-Hour Window: Orders can be cancelled within 24 hours of placement without any charges
- Processing Stage: Orders in processing stage may be cancelled with minimal charges
- Shipped Orders: Once shipped, orders cannot be cancelled but can be returned
- Digital Products: Digital downloads cannot be cancelled once delivered
How to Cancel Your Order
1
Contact our customer service team with your order number
2
Provide the reason for cancellation (optional but helps us improve)
3
Receive confirmation of your cancellation request
4
Refund will be processed according to our refund timeline
2. Refund Policy
We strive to provide excellent service and products. If you're not satisfied, here's our refund policy:
- Full Refund: 100% refund for cancellations within 24 hours
- Partial Refund: May apply for orders in advanced processing stages
- Processing Time: Refunds typically processed within 7-10 business days
- Payment Method: Refunds issued to the original payment method
- Bank Processing: Additional 3-5 days for bank processing may apply
3. Non-Refundable Items
Certain items are not eligible for refunds:
- Digital downloads after successful delivery
- Personalized or customized products
- Gift cards and vouchers
- Services already rendered
4. Return Process
For physical products that need to be returned:
- Items must be unused and in original packaging
- Return shipping costs may apply
- Inspection required before refund approval
- Damaged or altered items may not be eligible
5. Contact Information
For cancellations, refunds, or any questions about this policy:
- Email: support@yourcompany.com
- Phone: +1 (555) 123-4567
- Hours: Monday-Friday, 9 AM - 6 PM
- Response Time: Within 24 hours
Questions? Our customer service team is here to help with any cancellation or refund inquiries.